Oh my gosh! I was so fed up wwith finding crumbs or hair in my ice from Sonic, I started freezing a half a bottle of ice and crushing it with a hammer before cutting it open and pouring in a cup myself. I know that is extreme, but I am a clean freak, and one of my attractions to ice is how clean it looks. I will stop at nothing to get clean, crunchy ice. It's so insane, and I am so embarrassed by my issue, so I only do it at home.